Which charter is an attempt to bring accountability and transparency in EPFO functioning?

Key Points

• The Citizens Charter 2017 is an initiative aimed at improving accountability and transparency in the functioning of the Employees' Provident Fund Organisation (EPFO).
• It outlines the rights and responsibilities of the citizens, and the standards of service that the EPFO aims to provide.
• The Charter is a commitment to the stakeholders, ensuring timely and efficient service delivery.

Additional Information

• The Employees' Provident Fund Organisation (EPFO) is one of the world's largest social security organizations in terms of clientele and the volume of financial transactions undertaken.
• The EPFO administers a compulsory contributory Provident Fund Scheme, Pension Scheme, and an Insurance Scheme for the workforce engaged in the organized sector in India.
• The Citizens Charter 2017 aims to improve the quality of services provided to the stakeholders, ensuring their satisfaction and trust in the EPFO.